Halifax General Insurance is the first household insurance provider to gain accreditation from the Chartered Insurance Institute (CII) for training and competency.
Halifax gained the accreditation after devising a two-month training programme for new recruits and introducing the CII's Foundation Insurance Test as a benchmark qualification for the majority of its staff.
Managing director Howard Posner said the company was thrilled, adding: "Our main aim is to make sure our staff deal with customers professionally and fairly, and this is central to our training and company philosophy."
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.





































