Zurich says the deal will help the insurer to improve its business operations
Insurance software and business service provider The Innovation Group (TIG) has secured a new contract with the German arm of Zurich Insurance.
The initial contract, which will be for Zurich’s motor insurance business will be two years, with the option for Zurich to extend the contract.
Under the terms of the agreement, Innovation Group will provide Zurich with access to the Group’s network of vehicle repair bodyshops.
The Group will also provide training to Zurich claims handlers to help them allocate repairs to the network, using a web-based reporting tool to store all the information.
Innovation Group chief executive Andy Roberts said: “This news further underscores the strength of our capabilities in Europe and the appeal our offer has to insurers of all sizes and stages of development.
“Zurich is one of the world’s largest, most respected insurance groups and I am proud that they can see clear benefits to working with us in the motor space. Our team looks forward to beginning this roll-out and proving our abilities in the months ahead.”
The group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services.
Zurich chief claims officer Jochen Kriegmeier added: “Giving our staff access to Innovation Group’s repair network and management tools allows us to address both of these aims.
“This added visibility of the entire claims process will help us keep customers informed, while ensuring that claims are handled to a high quality standard and in a time-efficient manner.”