Insurer Analysis – Page 22
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AnalysisWhich firms are leading the way on customer experience?
Insurance DataLab takes a deep dive into the customer experience provided by personal lines insurers and brokers – which organisations have excelled across the analysis’ four service metrics?
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AnalysisInsurers deploy strategies to embed technology into claims function
Digital transformation within claims departments is accelerating – and insurers are employing different approaches to tap into the relevant tech expertise to improve customer and cost outcomes
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IT InterviewQ&A: Allianz removes ‘significant number of referrals and barriers’ to enhance brokers’ eTrading experience
Julie Tongue, digital trading manager at Allianz Insurance, shares her perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022
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IT InterviewColm Holmes: ‘Strong relationships’ with brokers is ‘a core part of our strategy’
Chief executive believes half-year growth in 2022 secures firm’s status as ‘the number one P&C insurer in the UK’
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IT InterviewSimon McGinn: Clarifying ‘challenging’ BI wordings could lead to ‘narrowing the cover’
Insurers must help brokers carve out more time to have ‘critical’ client conversations around what policies do and do not cover, says commercial lines chief executive
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AnalysisWhat does an effective response to the threat of systemic risks look like?
The public expects ’insurers to lean into the challenges posed’ by systemic risks and work to develop solutions, says ABI’s director of GI policy
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AnalysisBriefing: Hard times for DLG, Admiral and Sabre – what are the shareholder challenges?
Claims inflation has hit the motor insurance market hard, but what does this mean for the sector’s largest players and their shareholders?
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AnalysisBriefing: FCA must focus next on customers’ expectation gap following dual pricing ban
Consumer group managing director calls expectation gap the ‘number one problem in insurance’, over and above ‘sideshow’ price walking that the FCA has been focused on
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IT InterviewQ&A: Covéa set to launch ‘new and improved’ eTrading referral process this August
Ian Newman, head of SME strategy and development at Covéa Insurance, shares his perspective on the key insights from Insurance Times’ Five Star Rating Report: ETrading 2022
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AnalysisInsurers must be alert to the threat of physical damage from cyber attacks
Recent cyber attacks on a number of Iranian steel plants evidence the dangers these events can pose to physical infrastructure - this should serve as a warning to insurers
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AnalysisInsurers must tackle ‘computer says no’ approach as risks become ‘less standard’
Some brokers are now providing incomplete or inaccurate information to place risks quickly and at a ‘reasonable price’, says director
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AnalysisTechTalk: A short history of Lloyd’s Lab
Technology editor Clare Ruel takes a look back at Ed Gaze’s time at Lloyd’s Lab and the birth of the insurtech accelerator
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AnalysisIndustry’s lack of ethnic minority senior leadership is ‘everybody’s problem’
Although the representation of ethnic minorities in senior insurance roles has improved, the industry still has a long way to go
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IT InterviewKaren Beales: OIC portal challenges offer opportunities around legal expenses insurance
The insurer plans to target brokers, providing a ‘mix and match’ of legal expenses insurance and motor cover add-ons
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AnalysisIn Focus: How are insurtechs matchmaking brokers and capacity providers?
‘Granular’ and ‘relevant’ data can create ‘much more qualitative conversation’ between all parties, say experts
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AnalysisBriefing: Lloyd’s Lab is still the ‘heart of innovation’
Lloyd’s has a ‘proud history’ of innovation - and this is set to continue
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AnalysisProperty insurance falls to underwriting loss despite drop in claims
Insurance DataLab takes a deep dive into the UK’s property insurance sector, exploring market trends and pinpointing improving insurers
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IT InterviewSarah Murrow: ‘Diversity is good for business’ and provides opportunities ‘to thrive’
UK and Ireland boss pinpoints where the insurer sees ’ample opportunity for growth’, despite predicting an increase in business insolvencies
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IT InterviewSteve Gaywood: Cost of living crisis sees insurance customers ‘game the system’ and turn to fraud
Although consumers may be tempted to ‘cut corners’ when it comes to their insurance provision, this will only lead to ‘a false economy’, according to head of counter fraud
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IT InterviewColm Holmes: Allianz wants ‘to be number one’ in eTrading
The insurer’s chief executive wants ‘to be the best’ at digitally trading with brokers, aiming to have ‘80% of risks priced within an hour and digitally delivered to a broker’
