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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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‘Active disinformation campaign’ poses ‘risk to the industry’ – Dame Susan Langley
Disinformation or misinformation is on the rise globally, according to lady mayor, meaning ‘we have to be far less British’ and better promote London as a business centre to mitigate mistruths
Trust barometer reveals ‘retreat into insularity’ as emerging workforce risk
Employees shunning common ground with co-workers could hamper productivity – but businesses are well placed to re-establish trust as they are viewed more positively than governments, research finds
New insurance marketplace app launched on ChatGPT
’Consumers are increasingly using conversational AI to learn, ask questions, explore and solve meaningful financial challenges,’ says president
Resilience must morph from operational to strategic, supported by leadership mindset shift
‘A sea change at board level’ in terms of mindset and investment around risk management is vital if organisational resilience is going to develop from ‘version 1.0’ to ‘version 2.0’ in the next 10 years, says expert panel
Hiscox launches new technology graduate programme
’Technology sits at the heart of our ambition to deliver first-class growth and service, which is why it’s so important to us to champion and invest in emerging talent,’ says chief information officer
‘Mandate to dictate whether AI should be covered or not’ via insurance on the cards – Lockton
Broker believes that there is room in the market for standalone AI coverage, but that the insurance sector is still ‘a bit far away’ from implementing anything concrete
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Top 50 Insurers 2024
The definitive ranking of the UK’s top general insurers for 2024 – but where has your firm placed?
Read the report
Top 50 Insurers 2023
The definitive ranking of the UK’s top general insurers for 2023 – but where has your firm placed?
Read the report
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
Under 25s motor switching fall severely dents new business flow
Policy switching activity among young drivers has fallen significantly over the past year, reducing new business opportunities for insurers and prompting questions over pricing, retention and coverage in the motor market
TechTalk: Insurance sector an ‘active partner’ in the nuclear renaissance
Are pet insurance claims keeping pace with customer expectations?
In Focus: How insurers use data to support broker schemes – and what happens when it’s limited?
Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
Graham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
Xavier Laurent: Banging the drum for ‘consistency’ at Covéa Insurance following new UK leadership
Although emphasising that status quo will be maintained at the insurer in the short term, incoming chief executive adds that his business development expertise will prove ‘instrumental in supporting Covéa Insurance’s next chapter’
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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