’It’s a personalised experience for the customer and the insurer,’ says managing director
Insurance Times rounds up the top five stories making headlines across the market from 14 to 18 September 2026
The photos are in for last night’s Insurance Times Tech and Innovation Awards 2026 – can you spot yourself?
’Our client interactions increasingly show that member experience needs to be treated as a distinct workstream when trustees and sponsors are considering a buyout,’ says head of member options and support
’This gives brokers greater confidence when placing cover and helps customers better understand the protection available when they need it most,’ says head
’This endorsement makes it clear to our clients that in the event of a cyber attack, AI-driven or otherwise, they are protected,’ says group head of cyber risks
‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner
Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour
Chief executive says four years of turnaround work have put SiriusPoint on stronger footing with cedants and ratings agencies
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference
‘In a softening market, if you’re chasing top line, it can get you into trouble,’ says UK and Ireland general insurance boss