Interviews
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IT InterviewSonia Habib: Kovrilo launch followed a decade of refusing to accept ‘a limit in the sky’
Almost nine months into launching a new MGA, the commercial director reflects on the opportunities that ‘come from being hungry, determined and not necessarily taking no for an answer’
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FeaturesAnne Bardsley: From Saturday filing clerk to south west growth leader
After a spell on the client side and a search for what she describes as a ‘unicorn’, Bardsley has returned to the UK broking market with a mission
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IT InterviewScott Egan: SiriusPoint ready to redeploy capital as market softens
Chief executive says four years of turnaround work have put SiriusPoint on stronger footing with cedants and ratings agencies
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IT InterviewMatt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
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IT InterviewEllie Jackson: From ‘ditzy’ apprentice to ‘tenacious’ broker MD in five years – How thoughtful succession planning is unlocking new growth opportunities at Robert Gerrard
The 28-year-old managing director bringing ‘a little bit of Essex in every boardroom’ as she homes in on international opportunities, new scheme potential and a talent first mindset for her incoming era of leadership
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News AnalysisChris Jones: IUA’s focus on underwriting expertise has become ‘more important than ever’
‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive
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News AnalysisKaspar Harsaae: Software platform founder to launch MGA as proof of concept
After spending two years building AI-powered insurance software firm Parasol Platforms, the founder concluded the best way to demonstrate his vision for true transformation was to launch his own MGA and prove the model works
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News AnalysisKelly Madeley: Industry must ‘make insurance exciting’ to attract talent
Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference
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NewsAviva refuses ‘to chase unprofitable’ commercial lines business amid soft market as GWP tumbles 4% in HY results – Jason Storah
‘In a softening market, if you’re chasing top line, it can get you into trouble,’ says UK and Ireland general insurance boss
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IT InterviewCharles Bush: Employee risk is ‘definitely higher up’ corporate agendas as ‘very significant’ losses start to stack up
The insurer’s head of commercial claims says that although employees are the ‘most important assets’ within an organisation, they are also ‘one of the points of greatest weakness’
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IT InterviewLee Mooney: Markel UK preparing for ‘next chapter’ after internal restructure
Managing director supports international growth strategy by reshuffling divisional deck to strip siloes and boosting specialist product count
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IT InterviewBarry Reynolds: Verlingue London Markets ‘heavily focused’ on MGA market as it seeks specialist growth
‘We’re really focused on finding areas of business that are not mainstream, but where we know that the London market has something specialist to offer,’ says broker’s executive director
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IT InterviewMichelle O’Reilly: Looking over the add-on sector with a ‘lawyer’s eye’ from Alps
As brokers increasingly turn to add-on products to differentiate themselves in a soft market, a managing director sees an opportunity for growth via ‘expanding distribution, new business acquisition and product development’
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IT InterviewStuart Heath: Tokio Marine HCC seeks to inject ‘fresh ideas’ with global distribution strategy
International head of distribution says specialty insurer is planning to “strike that gold” with tiered broker distribution strategy, aiming to mirror UK plan implementation in the US and Europe
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IT InterviewGavin Lillywhite: Breaking the headcount-growth equation
Over the past decade, insurance technology firm Xceedance has seen its headcount scale rapidly as the business has grown, but now, says senior vice president of business development Gavin Lillywhite, the operating model needs to change
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IT InterviewSimon Hunt: HDI UK and Ireland is ‘central’ to overarching group strategy success
Newly minted chief executive describes the global insurer’s UK and Ireland arm as a ‘core hub’ that will be intrinsic to the overall success of the business’ international four-year strategy
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IT InterviewNick Linacre: How the Claims MGA of the Year brings an investigator’s mindset to claims handling
Winning Insurance Times’ Claims MGA of the Year award was recognition of Purbeck Insurance Services’ approach to claims, but for claims manager Nick Linacre, the real success comes long before a claim is ever paid
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News AnalysisMeltem Yazar: Claims Champion on how ‘every claims process can be improved’
Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes
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IT InterviewJimmy Williams: How Urban Jungle is fending off fraud for renters’ financial inclusion
‘If we can tell the difference between a genuine customer who just happens to live in a lower income postcode and a fraudster, we can underwrite that better,’ says chief executive
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IT InterviewSimon Waine: Homing in on ‘advice led broking’ and ‘client obsessed’ talent in Gallagher’s corporate division
Focusing on talent, rather than geography, is central to the broker’s service strategy moving forward, with recruitment volumes on the up for staff that have a ‘level of gravitas’, says corporate division managing director
