Interviews – Page 18
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IT InterviewDaniel Burton: NIG is targeting ‘real-time service levels’ for eTrading with brokers
Focusing on ‘automating underwriting rules and reviewing question sets’ will help the insurer stay ‘ahead of the competition’, says its head of broker eTrade
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IT InterviewNick Hobbs: Allianz plans to ‘reorientate’ itself to ‘make new broker friends’
Building connections with ‘more brokers we don’t trade with’ will help fuel ‘intelligent growth’, says chief distribution and regions officer
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IT InterviewMark Wood: Breaking even a ‘priority’ for Ondo ahead of fulfilling market expansion ambitions
The insurtech has plans to expand into colder climates, using IoT-based detection device to tackle escape of water claims
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IT InterviewMaria Crockart: Aviva acknowledges ‘demand from brokers for better’ eTrading responses
The insurer’s digital trading and automation director is adamant that the firm wants to ’bring the best of Aviva’ to its eTrading functionality for brokers
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IT InterviewThomas Stuart: Acturis encourages underwriters to be ‘bolder’ when eTrading with brokers
The software house’s insurance development director believes that if underwriters trade via straight through processing more, this would be ‘a significant step’ forward for the industry
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IT InterviewAndrew Johnston: Insurtech sector on cusp of ‘better democratisation of capital’
Gallagher Re’s global head of insurtech tells Insurance Times the key takeaways from the reinsurance broker’s latest report, explaining why the US market presents an opportunity for UK insurtechs
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IT InterviewQ&A: Brokers are ‘perfectly positioned’ to offer personalised claims service – LexisNexis Risk Solutions
LexisNexis Risk Solutions’ senior manager of claims, Kajal Vakas, talks data enrichment with Insurance Times’ head of research Savan Shah
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IT InterviewRichard Coleman: Charitable ownership ensures ‘high standards’ at Ecclesiastical
UKGI managing director tells Insurance Times how having a charitable purpose ‘brings out the best in us’ as the insurer eyes growth in ‘areas where we have pretty low market penetration’
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IT InterviewLee Mooney: RSA’s commercial lines business is ‘nothing without our broker partners’
RSA’s commercial lines managing director explains how the insurer’s three-pronged approach aims to improve broker service and encourage ‘growth mode’
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IT InterviewStewart McCulloch: Online ADR is ‘saving the day’ following pandemic-induced court backlogs
There is no ‘place in the future for having a complex, disproportionate process which just complicates things unnecessarily’, says managing director
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IT InterviewZurich reaps five star reward from constantly listening to broker feedback
The insurer has been steadily climbing the Five Star Rating Report rankings for both personal and commercial lines. Insurance Times finds out what is behind this trajectory
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IT InterviewSarah Mallaby: Partnering with brokers on schemes is ‘a real bright spot’ for Axa UK
The insurer wants ‘to work with all brokers’, according to its distribution and trading director
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IT InterviewSteven Mendel: US pet insurance market is still ‘very ripe’
Insurance Times speaks to ManyPets’ co-founder and chief executive about the pet insurer’s recent name change and move into pet health and wellbeing
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IT InterviewPIB targets M&A in Europe because it is ‘just running out of opportunities in the UK’
Although not aiming for world domination, PIB Group does want to ‘build a volume business right across Europe’, says chief executive
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IT InterviewRSA UK&I boss Ken Norgrove responds to two star broker service result
The chief executive admits that RSA’s broker service has been ‘at best average’
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IT InterviewFraser Edmond and Ashwin Mistry: ‘Something needs to change to move the market forward’
After years of frustration at Aviva, Fraser Edmond set up Broker Insights. The firm is now progressing with guns blazing and has recruited industry thought leader Ashwin Mistry. Insurance Times finds out what the duo have planned next
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IT Interview‘Doing what we say we will do’ leads Covéa Insurance to five star rating in 2022’s commercial lines report
Brokers have a ‘right to expect’ promises to be delivered, says commercial operations and distribution director
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IT InterviewShirley Woolham: ‘Thematic response’ needed by claims sector to ensure OIC portal success
Law firm chief executive acknowledges that despite ‘issue after issue’ and ‘moaning’, the Official Injury Claim portal ‘is not going away’
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IT InterviewBen Smyth: Insurance does not currently cater for young adults
Insurance Times speaks to startup insurtech Arma Karma on the importance of insurance not being viewed as a ‘grudge purchase’ by 18 to 35-year-olds
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IT InterviewQ&A: Insurance industry will be ‘exposed’ to e-commerce giants if too commoditised - Markel UK
Insurance Times’ head of research Savan Shah speaks to John Dawson, broker sales director at Markel UK, about the firm’s latest developments on its etrading platform
