Bristol-based Lawclub Legal Protection (LLP) has issued a guide for brokers with problem holiday clients.
If a travel agent or tour operator makes a false description in its brochure, customers can complain to the Trading Standards Department. But to do so successfully the customer must prove that the description was made recklessly by a senior staff member.
The guide pinpoints three types of damages: money back for the proportion of the holiday ruined, general distress and disappointment and out of pocket expenses.
However, compensation varies. One tourist won £250 for having no accommodation and being forced to sleep on the beach, while a family won £8,000 for grossly sub-standard accommodation despite only paying £3,058 for the holiday.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
