Technology specialist NPS has launched a new internet-based claims application for insurers, designed to reduce claims leakage and fraud.
The system, Aurora, built in collaboration with loss adjuster The Claims People, is available to property and motor insurers.
NPS chairman Peter Hamilton said the product would help boost customer service and improve efficiency.
He said: “The insurance company of today is made up of a chain of customers, brokers, repairers and goods suppliers.
“This system helps to tie them all together because any party who is permitted access can gain access.”
NPS says Aurora will cut claims costs by up to 20% by differentiating between types of claim and identifying ways of dealing with the claim to avoid mistakes.
For instance, if a customer's gate is damaged by a motor vehicle, the system will automatically prompt the claims handler to pursue the owner of the vehicle.
The product, which was developed over a period of 18 months, can also be tailored to suit the individual company's branding and product needs and can be rolled out to include health, pet and travel insurance.
NPS chief executive Hassan Sadiq said: “Automating the claims process means the customer experience can be greatly enhanced, helping insurers to retain and attract business.”
The Claims People will implement the new technology this week. Chief executive Barry Whyte said: “We have started with a completely web-based approach to provide the insurer and the policyholder with a transparent file.
“The aim is to cut leakage and speed up the turn-around rate of claims.”
NPS recently expanded its group with the acquisition of two new companies, for an undisclosed sum.
Systems Management International is a specialist in customer relationship management and will allow NPS access to US markets and the second acquisition, WebEx, offers back-office underwriting systems.
NPS has offices in Swindon, Portsmouth, London and Tunbridge Wells, as well as one in New York. It employs 160 people, mostly in the UK.