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AI will enhance, not replace, human interactions in Lloyd’s market

By 2024-09-11T07:00:00

AI and Human

’The key message is that digital is not going to replace humans’, says deputy chief underwriting officer, but will ’improve productivity in the market’

Within the Lloyd’s market, some commentators are concerned that increased usage of digital enhancements – such as artificial intelligence (AI) and large language models (LLM) – might harm face-to-face interactions.

However, these tools “stand to dramatically increase and improve interpersonal relationships”, according to Anthony Shapella, deputy chief underwriting officer at global (re)insurer SiriusPoint.

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