Aon appoints new chief claims officer for Emea

Aon has appointed José María Navas as chief claims officer for Europe, the Middle East and Africa (Emea).

Navas will lead the firm’s claims organisation across Emea, overseeing strategy, advocacy and claims preparation capabilities.

“I’m honoured to step into this role and to work alongside our teams to continue enhancing the claims experience for our clients,” said Navas.

“Delivering strong outcomes when it matters most is central to the value we bring and I look forward to building on that momentum.”

Experience

Navas brings nearly 25 years of experience with Aon, most recently leading claims in Spain.

During his tenure in Spain, Navas helped develop enhanced claims servicing capabilities to support clients through complex and large-scale losses, while strengthening insurer relationships and operational delivery.

In his new role, he will report to Luca Tassarotti, head of commercial risk for Emea.

“Navas’ appointment reflects our continued investment in delivering strong claims outcomes for clients across Emea,” said Tassarotti.

“His experience and leadership will advance how we support clients across the risk transfer lifecycle, helping them navigate complexity with greater confidence.”