The proposed redundancies are part of a wider three-year transformation programme

The Motor Insurers’ Bureau (MIB) is proposing to axe jobs as part a wider transformation programme.

There are a range of different job roles at risk across the MIB, as the organisation looks to improve how it interacts with customers.

A consultation has started on those jobs at risk, which will last for four weeks. The proposal is part of a wider transformation programme, looking to overhaul and update every aspect of the MIB. This is expected to last three years.

The news was delivered to all MIB employees at a town hall meeting yesterday, where the decision was explained.

Shavaun Glen, chief communications officer for the MIB, told Insurance Times: “The MIB has a range of services that it needs to provide to customers. It’s important to continue meeting public expectation in how these services are delivered.

“Therefore, the MIB is taking a more digital focus in thinking about how it provides these services.”


There will be a particular focus on how it improves its claims service.

The MIB helps victims who have been in an accident with uninsured and untraced drivers.

Glen added: “There is currently infrastructure built on out-of-date technology which requires a significant overall.

“We want to change how those direct claimants and those represented by solicitors interact and interface with the MIB.”

She explained that this meant several jobs may become redundant, but several new roles might also be created through the changes.

She added: “There are a whole range of job roles across the organisation that we reviewing.

“We are looking at it all holistically based on what the current tech is in that space, how we interact with the customer, and where it could be improved.”