’Today’s announcement demonstrates our commitment to invest in strong talent in risk and broking,” says global head

Willis Towers Watson (WTW) has appointed Marsh McLennan’s Rob Powell as its new global chief claims officer, a statement released today (16 October 2023) said.

Powell will be based in London and take responsibility for WTW’s end-to-end claims proposition.

This includes aligning claims teams working with WTW’s specialist industry practices and delivering enhanced claims services through data and analytics.

He will join the firm in early 2024 and report directly to Adam Garrard, global head of risk and broking.


Powell will join the firm from Marsh McLennan, where he has served as its global chief claims officer since 2014.

His time with the business saw him oversee its claims operations, advocacy and forensic advisory services. 

Prior to this, Powell held the same role at Torus Insurance for six years.

Garrard said hiring Powell ”demonstrates our commitment to invest in strong talent in risk and broking for the long-term future of our business”.

“With a distinguished track record in leading the delivery of global claims services, Rob will be a valuable addition to our leadership team,” he added.

”Claims are not only a key component of our service offering to clients, but also play an integral part in our Smarter Ways to Risk proposition, delivering specialisation, exceptional client service, data and analytics.”