Fifth year in a row topping reader poll of best car insurers

Auto Express’s Driver Power survey of 23,000 readers has named NFU Mutual Britain's best car insurance provider for the fifth year running.

The independent survey asked readers to rate car insurers for communication, helpfulness, value for money and overall service. NFU Mutual received top marks in all four categories.

David Johns, editor in chief of Auto Express,said: "It's a remarkable achievement for NFU Mutual to bag the top spot for the fifth time in a row.

"Every year, our readers avidly complete our survey, passing their verdict on the UK's top car insurers. They're certainly a tough bunch to impress, demanding great value and quality as well as excellent customer service; once again NFU Mutual has managed to excel in every area."

Customer support

In addition to rating service elements of the insurer, readers were asked whether they would buy another policy from their existing insurance provider - 96% of NFU Mutual's customers said they would.

Paul Richardson, car insurance specialist at NFU Mutual said: "The Auto Express ‘Driver Power' survey is a benchmark for the car insurance industry, so we're always keen to see what British motorists think of us.

"Winning for the fifth year running reinforces our aim to provide our customers with the extent of cover they need, at a fair price and with first class service. That's what makes NFU Mutual so special."