Norwich Union (NU) is set to spend £60m in the next two years on its computer systems in an attempt to overcome employee dissatisfaction.
Speaking at the IBM global insurance executive conference in Monte Carlo, Aviva group director for general insurance Patrick Snowball said 40% of NU employees feel frustrated by problems caused by outdated computer systems. He said that the company has started a major investment to overcome "legacy system" issues.
Other results from the staff survey showed a contented staff.
Highlights from the speech