A caring computer has been created to help soothe call centre staff suffering from stress.
Dubbed Angelo, the “guardian angel” computer can detect stress among staff. The computer was created by researchers at Telecom Italia and shown at the Institute of Physics in London last week.
The computer monitors the operator's heart beat through an ear-piece and the amount of sweat using electrodes on the skin.
If Angelo concludes the individual is suffering from stress, it takes action, such as adjusting the room temperature or ventilation, reducing the number of incoming calls or warning the employee to take a break.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
