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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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Personal Lines
News
Kia partners with Wrisk for monthly car insurance subscription
‘By offering a flexible, transparent and fully digital subscription insurance experience, we are helping Kia drivers enjoy peace of mind,’ says aftersales director
News
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
News Analysis
Under 25s motor switching fall severely dents new business flow
Policy switching activity among young drivers has fallen significantly over the past year, reducing new business opportunities for insurers and prompting questions over pricing, retention and coverage in the motor market
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Home insurance premiums fell by 12.1% in 2025 amid sustained competition
‘In December, three out of four price comparison websites experienced their 2025 peak in the number of providers quoting, following the launch of new products,’ says analyst
IT Interview
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Insurance Times talks with Ohma chief executive Hildur Smaradottir and Onics chief executive Karsten Ries, to discuss how a Nordic insurance partnership has capitalised on the technology behind the Internet of Things and what the UK might stand to learn from their successes
News
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
News
ABI sets out trust-led strategy for next three years
‘Our strategy is built around helping people feel more secure,’ says director
News
FCA imposes growth cap on Markerstudy following governance concerns
‘A cap has been agreed with the FCA that both parties consider appropriate and consistent with our strategy and customer-focused growth ambitions,’ says Markerstudy spokesperson
News
Aviva launches HNW business in Lloyd’s market
‘We are very excited about this expansion of the Aviva Private Clients business and look forward to trading with brokers in Lloyd’s over the coming months,’ says head
News Analysis
Tracking what 180,000 real consumers spend on general insurance
Insurance Times analyses the current and credit account spending of 180,000 real UKGI customers over the last 12 months, to gain a rare insight into the building blocks of the personal lines market
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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