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Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
Caroline Wagstaff: Forging the LMG into a ‘one trick pony’ for attracting diverse early career talent
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Personal Lines
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Home insurance premiums fell by 12.1% in 2025 amid sustained competition
‘In December, three out of four price comparison websites experienced their 2025 peak in the number of providers quoting, following the launch of new products,’ says analyst
IT Interview
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Insurance Times talks with Ohma chief executive Hildur Smaradottir and Onics chief executive Karsten Ries, to discuss how a Nordic insurance partnership has capitalised on the technology behind the Internet of Things and what the UK might stand to learn from their successes
News
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
News
ABI sets out trust-led strategy for next three years
‘Our strategy is built around helping people feel more secure,’ says director
News
FCA imposes growth cap on Markerstudy following governance concerns
‘A cap has been agreed with the FCA that both parties consider appropriate and consistent with our strategy and customer-focused growth ambitions,’ says Markerstudy spokesperson
News
Aviva launches HNW business in Lloyd’s market
‘We are very excited about this expansion of the Aviva Private Clients business and look forward to trading with brokers in Lloyd’s over the coming months,’ says head
News Analysis
Tracking what 180,000 real consumers spend on general insurance
Insurance Times analyses the current and credit account spending of 180,000 real UKGI customers over the last 12 months, to gain a rare insight into the building blocks of the personal lines market
News
Aviva makes suite of changes to mid-market motor and property products
Aviva has announced a raft of changes to its mid-market property and motor products, aimed at reducing underinsurance and strengthening core protections
News Analysis
Are pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
News
The biggest people moves this week
Insurance Times rounds up the most significant appointments, departures and leadership changes from 19 to 23 January 2026
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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