Insurers are about to reap the benefit of a paperless system set up to handle direct debit payments.

The system allows direct debits to be set up over the telephone, internet or during a face-to-face interview.

It was successfully piloted by Pinnacle Insurance in the past two years and is being launched nationwide.

Insurers are one of the largest users of the direct debit system, accounting for 42% of the 1.7 billion automatic payments processed each year.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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