’Our client interactions increasingly show that member experience needs to be treated as a distinct workstream when trustees and sponsors are considering a buyout,’ says head of member options and support
’This gives brokers greater confidence when placing cover and helps customers better understand the protection available when they need it most,’ says head
’This endorsement makes it clear to our clients that in the event of a cyber attack, AI-driven or otherwise, they are protected,’ says group head of cyber risks
’Although some parts of our market are more sprightly than others when eyeing innovation, the evidence clearly suggests that UKGI is getting stuck in – especially when compared to the global insurance marketplace,’ says content director
The survey will investigate how AI and automation are being used throughout the claims journey
’The increase in the number of complaints being referred shows why firms cannot afford to look at outcomes in isolation,’ says co-founder
Clegg Gifford chief executive Toby Clegg questions whether a future advantage in underwriting may lie in more accurately pricing the risks originating from moral hazard and insured behaviour
As the insurance industry moves away from dedicated diversity and inclusion initiatives towards broader conversations about culture, talent and skills, the question is whether this marks genuine progress – or simply makes an old problem less visible
Chief executive says four years of turnaround work have put SiriusPoint on stronger footing with cedants and ratings agencies
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference
‘In a softening market, if you’re chasing top line, it can get you into trouble,’ says UK and Ireland general insurance boss