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Regulation

Complaint

News

Home insurers lose more than half of disputes over repair delays

2026-11-12T08:00:00+00:00By Iris Hakaj

‘Nobody should have to spend months or years living in a construction site while their insurer drags its feet,’ says director

James York index

News Analysis

Briefing: AI needs to supercharge better regulation

2026-11-12T07:00:00+00:00By James York

James York explores how artificial intelligence could transform the relationship between firms and the regulator to make the case for an ‘Open Regulation’ regime

leasehold buildings UK

News Analysis

Insurance commission-sharing ban: Will leaseholders really benefit?

2026-11-11T15:00:00+00:00By Iris Hakaj

New rules will ban insurance commission-sharing in leasehold properties from November 2027, but experts are divided over whether the reforms will reduce costs or simply change how charges are recovered

House of Lords

News Analysis

Opinion: Dearth of fair value implementation steer now bites FCA

2026-11-11T07:00:00+00:00By Katie Scott

Industry concerns from yesteryear come to fruition as the House of Lords pokes holes in FCA’s customer-centric rules for the home and travel insurance markets

AI and regulation

News Analysis

FCA warned against ‘cognitive surrender’ as it becomes ‘agentic regulator’

2026-11-04T06:00:00+00:00By Harriet Scott

‘As agentic AI becomes more powerful, autonomous decisions may happen faster than the existing monitoring and governance measures were designed to manage,’ says head of AI and digital

dispelling myths law panel

News

Lloyd’s ‘would grind to a halt’ if underwriters reviewed every renewal clause

2026-10-30T06:00:00+00:00By Iris Hakaj

Underwriters do not read every page of renewal documentation in practice, panellists said, highlighting the importance of tracked changes and clear communication over policy wording amendments

government budget

News Analysis

The Big Question: What would your asks to the government be for the upcoming Budget?

2026-10-27T08:00:00+00:00By Harriet Scott

Ahead of the Autumn Budget on 28 October, UK general insurance firms reveal what government priorities would be at the top of their agenda

House of Parliament road bridge

News

House of Lords tells FCA to ‘accelerate’ work on home and travel as timescales ‘not clear’

2026-10-23T08:00:00+01:00By James Cowen

’We know that the FCA is undertaking various pieces of work to make progress on many of the issues our report has highlighted, but the timescales are not clear and it should produce a roadmap of what it is doing,’ says chair

AI and fraud

News Analysis

Agentic AI removes ‘barrier’ for fraud investigators across different insurance lines

2026-10-23T07:00:00+01:00By Harriet Scott

’When you change the dynamic on how much time somebody needs to spend on an investigation or the fidelity with which they can find things, what you’re actually changing is the throughput of the system – the output benefit of prevented fraud,’ says technology leader

Graeme Trudgill index

News Analysis

Briefing: ‘Growth Britain’ needs resilience in every postcode

2026-10-22T08:00:00+01:00By Graeme Trudgill

Graeme Trudgill, chief executive at Biba, discusses the broker trade body’s asks for the upcoming budget

FCA regulations

News

FCA plans to be ‘agentic’ regulator and shift to AI supervision

2026-10-20T09:30:00+01:00By James Cowen

’Part of our work to become a smarter regulator means developing our future as an agentic regulator, using the same technologies reshaping our markets to make ourselves sharper, faster and more effective,’ says chief data, information and intelligence officer

povertypremium

News

Which? calls for ban on insurers profiting from monthly payment ‘poverty premium’

2026-10-14T09:50:00+01:00By George McDade

‘The prime minister has pledged to create more breathing space for consumers and that’s why we’re urging him to use the upcoming budget to announce a ban on two-tier pricing,’ says director

clipboard

News

FOS names new independent assessor

2026-10-13T12:08:00+01:00By George McDade

‘Together with her team, she will give an impartial view of the level of service we provide,’ says chair

handshake 5

News

FCA confirms permanent FOS chair

2026-10-12T11:46:00+01:00By Harriet Scott

’His extensive experience across financial services, regulation and public service organisations will be invaluable,’ says chair

banned

News

Wakam UK is ‘solvent, profitable and growing’ as European arm gets temporary underwriting ban

2026-10-01T08:12:00+01:00By Harriet Scott

’Wakam UK is a fully independent UK insurance entity and we’ll continue to move forward,’ says chief executive

AI boat

News Analysis

TechTalk: Vibe-coding could leave insurers ‘crashing on the rocks’

2026-09-30T07:00:00+01:00By Harriet Scott

The ’biggest misconception’ about vibe-coding in the market is that ‘AI-generated code reduces the need for governance’, says head of emerging technology risk

GettyImages-2216232213

News

FCA secures bankruptcy order against broker that faces embezzlement charges

2026-09-29T08:12:00+01:00

The regulator revealed that it had asked the court to make the broker bankrupt

complaints (4)

News

FOS complaint volumes rise across leading insurance lines in Q2 2026

2026-09-17T06:58:00+01:00By James Cowen

’The increase in the number of complaints being referred shows why firms cannot afford to look at outcomes in isolation,’ says co-founder

Shawn Ram

News

Coalition set to expand UK cyber cover as ‘enhanced’ regulatory and litigation risks emerge

2026-09-14T07:00:00+01:00By Harriet Scott

‘With this new requirement to disclose and be transparent around AI, there’s enhanced risks and so we want to help brokers and clients address that risk through this regulatory coverage,’ says chief revenue officer

Regulation of the consumer insurance market

News

FCA warns over-standardisation of insurance terms risks ‘hollowing out’ policies

2026-09-03T08:20:00+01:00By Harriet Scott

’What you risk is actually hollowing out a policy to get to a particular point,’ says executive director

All Regulation articles

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