Regulation – Page 13
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NewsMotor insurance complaints continue to rise despite FOS warning
’What’s clear is that whatever the perceived issue, firms need to ensure they are treating customers with transparency and fairness,’ says chief executive
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News AnalysisBriefing: Insurers on red alert as FCA looks set to bare teeth over Consumer Duty
At a recent webinar, a compliance expert claimed the regulator had ’20 enforcement notices sat on their desk ready to go to insurers over the next quarter’
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NewsHighest ranked insurers for customer experience revealed
’The companies that have picked up gold awards this year have all demonstrated exceptional performance,’ says cofounder
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IT InterviewInsurance Times Advent Calendar: Jon Walker
For the 10th day of advent, Jon Walker, chief executive of Axa Commercial, highlights how the true spirit of collaboration can benefit the industry
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IT InterviewInsurance Times Advent Calendar: Johnny Timpson
For the seventh day of Advent, Gain cofounder Johnny Timpson talks about helping vulnerable customers and Succession – not the Waystar one
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IT InterviewInsurance Times Advent Calendar: James Nicholson
For the fourth day of advent, Zurich UK chief claims officer James Nicholson highlights some talent attraction-based positivity
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IT InterviewInsurance Times Advent Calendar: Donna Scully
For the second day of advent, Carpenters Group director Donna Scully highlights that Christmas is all about giving
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News AnalysisThe Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
As 2023 draws to a close, eight industry leaders look back on the year and share resolutions for the new year
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NewsGove brings new bill to Parliament to ban ’exorbitant' commissions
’For far too long too many have been denied the full benefits of ownership through the unfair and outdated leasehold system,’ says housing secretary
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NewsIndustry warned of ‘significant gaps’ in approach to customer vulnerability
’If we get it right for vulnerable customers, we get it right for everybody,’ says vice president of client management
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NewsChancellor’s ‘simplified’ R&D tax relief plans welcomed by insurtechs
’With low growth forecasts, there is no room for mistakes and no time to lose,’ says chief executive
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NewsGovernment consultation on new captive insurance regulations welcomed
’We look forward to working closely with the government and regulators,’ says chief executive
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News AnalysisBriefing: FCA not ’hiding a magic equation’ from insurance sector
Rules-based or principles-based regulation? Is it really that simple? Yiannis Kotoulas finds out
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News AnalysisThe most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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IT InterviewNigel Feetham: Gibraltar set to become the ‘jurisdiction of choice’ for the UK
Gibraltar’s minister for trade discusses growth opportunities and Solvency II in relation to the UK insurance market
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NewsFive brokers pledge to scrap third-party leasehold commissions and cap fees
’We now need to see further action from others in the broader insurance and broker industry,’ says minister
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News AnalysisTechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
While the onus for responsible use of AI currently lies with the regulator, should the insurance sector be addressing these concerns as a matter of priority?
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News AnalysisBriefing: Insurer service concerns continue to rage
The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment
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News AnalysisThe current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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NewsBiba launches new fair value framework for brokers after FCA announcement
’Biba members are committed to providing fair value to the customers they serve,’ says chief executive
