Risk management specialist Aon has asked Rightnow Technologies to incorporate its web-based customer service solution into its existing range of online services.
Rightnow Web will automate Aon's customer service by prioritising and routing web-based inquiries.
Ian Mowat, Aonline Services director of client service, said the investment would drive down costs and improve efficiency.
He said: "It's a complex application which needs the sophisticated support Rightnow Web offers."
The internet customer service company's software will forward less generic questions to Aon customer services staff.
Rightnow said its web service was compatible with almost any web system and could handle any volume of queries.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
