NFU tops the league of customer satisfaction with motor insurers

gold trophy

RSA is the big winner in a survey of thousands of customers on how satisfied they are with their motor insurer.

The Stephen Hester-run insurer was the biggest riser on net promoter scores last year, making it the fourth most recommended motor insurer in the country.

Another big name insurer to make the top 10 was LV=. Topping the list was NFU Mutual, which, despite a fall in customer satisfaction, still received outstandingly positive reviews from customers.

The survey was put together by Consumer Intelligence, a research agency used by top insurers that specialises in insurance customer insight. Consumer Intelligence and Insurance Times will be partnering to be produce a number of editorial articles this year around customer insight.

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