Royal & SunAlliance is upgrading its motor and household claims operations with the implementation of a new system from software house The Innovation Group (TiG).
The solution is for RSA's motor and household claims in the UK and is based on TiG's Innovative Claims Management (ICM) software.
RSA claims director David Neave said: "We will be able to use the system to arrange a home visit from a member of staff, an appointment at a recommended vehicle repairer, order a replacement TV or video or organise any number of similar services."
ICM supports claims processes from notification to final resolution of the customer's problem and includes back-up for ancillary operations.
The composite insurer also plans to make the system available over the web, which will mean that customers will be able to monitor the progress of their claim, and suppliers will also be able to record when they have provided the necessary service.
Brokers with delegated authority will be able to work on a claim simultaneously with the insurer.
TiG chief executive Rob Terry said: "RSA's award-winning claims operation is already at the forefront in the provision of effective claims service and this step ensures that they will keep their lead."
Implementation of the service started in December and is due to go live in September this year.
Last week TiG unveiled plans for a stock market flotation, which chief executive Rob Terry believes will give the company a market capitalisation of £200m.