In PR the distance between a u-turn and a 'strategic repositioning in the market' is best measured by champagne; the more you want to separate the two, the more you pour.
So when Peter Wood announced a shake-up of Esure's image and underwriting criteria he did so with pomp, ceremony and many corks.
The animated mouse could well be a winner (pun very much intended), and axing restrictive underwriting criteria seems logical, but Backchat knows a volte-face when it sees one.
So, congratulations to Esure - the company is finally going toe-to-toe with Direct Line, which should at least create a few fireworks.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.



































