Columbus Direct is starting to issue travel insurance certificates automatically over the web.
The move follows a study of 3,500 customers that found they wanted to receive quotes within 40 seconds, buy online in under four minutes, and have a certificate within 30 minutes.
Few people were troubled about the security of email; most worried about the certificates getting lost in the post.
Managing director Sydney Henderson said: "22% of our customers travel within 48 hours and cannot rely on the post."
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.



































