Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director
Further reading
PICTURES: Leaders gather for Insurance Times’ December 2025 Fraud Charter
An in-person Fraud Charter roundtable at Frederick’s in Islington brought together senior counter fraud specialists to discuss ghost broking, AI-enabled crime, public attitudes to opportunistic fraud and the key threats set to shape 2026
The Big Question: What steps should UKGI take to inspire young people to embrace a career in insurance?
Senior leaders across the sector argue that insurance must be reimagined and rebranded for young people – not as a monolithic industry of admin and jargon, but as a dynamic, meaningful and diverse career landscape
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Making insurance careers a choice rather than ‘falling’ into the profession
If market participants are to futureproof UKGI, then the old adage of falling into an insurance career rather than decisively opting for this professional pathway has to be eliminated – instead, more transparent career architectures, greater sector-wide visibility and better outreach to new talent must be a priority
Briefing: Attracting talent in the UK insurance industry – Progress, challenges and opportunities
A perception problem is the biggest stumbling block UK general insurance encounters when attempting to attract forward thinking talent – but how is the industry addressing such a challenge and where can it double down on positive performances to showcase UKGI as a career destination?
Briefing: Why is Zurich so keen on acquiring Beazley – and will Beazley bite?
Zurich believes the suggested deal will create a global leader in specialty insurance, but Beazley is urging its shareholders ’to take no action’ after the latest takeover proposal was submitted to the insurer
Briefing: The Leadenhall Project – Do not let anyone say ‘AI told you so’
The artificial intelligence trouble-bubble will pop, but are UKGI firms prepared for the fallout and how it could impact their businesses?
Caroline Wagstaff: Forging the LMG into a ‘one trick pony’ for attracting diverse early career talent
Chief executive shares how she is leading the ‘small, scrappy trade association’ to transform its ‘unfocused’ approach to mitigating London-centric talent challenges into a targeted tool set that ‘concentrates on one problem statement’
Ryan Gill: Steering Bspoke ‘delicately’ through a broker service transformation
With long-term investments coming to fruition, the MGA group’s recently appointed chief executive sets out how broker service improvements will promise a return to a five star rating and drive growth in 2026
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
Briefing: The Leadenhall Project – Do not let anyone say ‘AI told you so’
The artificial intelligence trouble-bubble will pop, but are UKGI firms prepared for the fallout and how it could impact their businesses?
Chasing the update on ‘hit and miss’ claims tracking tools
Briefing: The fast and slow market of driving innovation
James Nicholson: What to keep an eye on in the claims sector for 2026
The Big Question: What will industry innovation for UKGI look like in 2026?
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
Briefing: Why is Zurich so keen on acquiring Beazley – and will Beazley bite?
Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
Caroline Wagstaff: Forging the LMG into a ‘one trick pony’ for attracting diverse early career talent
Biba Manifesto 2026: Trade body seeks new Financial Services Bill
Briefing: The Leadenhall Project – Do not let anyone say ‘AI told you so’
Schemes brokers enjoy commission growth after strong year for large schemes
Briefing: Mind the toes on which you tread as trust is the real currency of UKGI
FOS complaint levels climbing despite Consumer Duty reforms
Major shake-up of employment law raises challenges for UK businesses
UK regulation driving commercial insurance away from London, Zurich tells Lords
Briefing: Neurodiversity could be insurance’s talent success story
The Big Question: What regulatory risks or opportunities would UKGI see under a Reform UK government?
Briefing: Overarching soft reinsurance market at 1/1 sets out insurer opportunities for 2026
Ryan Gill: Steering Bspoke ‘delicately’ through a broker service transformation
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Top 50 Brokers: Consolidation of the consolidators sees top 10 brokers stay in situ for 2025
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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