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Claims

Webinar

WATCH: Insurance Times flood readiness webinar in association with Iceye

2025-09-30T13:00:00+01:00By Insurance Times

This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.

cafe and crutches

News

Fraudster jailed for contempt of court following exaggerated £350,000 RTA claim

2025-09-30T11:21:00+01:00By Harriet Scott

’This outcome is a salutary reminder for claimants who may be tempted to dishonestly exaggerate their claims,’ says partner

super complaint

News Analysis

Briefing: Next steps crucial as super complaint submitted to FCA

2025-09-25T10:00:00+01:00By James Cowen

Which? said its evidence that the home and travel insurance markets are not working was “overwhelming”

complaints

News

‘Super complaint’ being issued to FCA over home and travel insurance concerns

2025-09-23T06:00:00+01:00By James Cowen

’Our evidence that the home and travel insurance markets are not working well is overwhelming,’ says director of policy and advocacy

fraud (7)

News

Allianz UK detects £93m of fraud in first half of 2025

2025-09-23T06:00:00+01:00By George McDade

‘Insurance fraud is a serious threat to trust, fairness and the financial wellbeing of honest customers,’ says director of fraud

Flooding

Sponsored Content

Q&A: Iceye on the need for proactive responses to flood events

2025-09-19T11:00:00+01:00By Paul Sowden

Sponsored content: Paul Sowden, strategic account manager at Iceye, discusses the increasing need for flood response information and technology

gossip

News

Backchat: September 2025

2025-09-17T12:00:00+01:00By Katie Scott

Barking mad pet claims, news of an upcoming nuptial, Square Mile stunt doubles and an afternoon at the races. What has the insurance industry been up to of late? You heard it here first…

cargo theft

News

Cargo theft surge poses growing threat to supply chains, warns consultancy

2025-09-16T11:00:00+01:00By Harriet Scott

It is no longer simply high-value items being targeted as ’evolving black market trends have led to lower value products being targeted more frequently’, says chief executive

Monte Carlo 3

News

‘Nowhere near’ drawing line under ‘legal system abuse’ – AM Best

2025-09-15T13:00:00+01:00By Katie Scott

US-based litigation funding is impacting social inflation – a key concern for casualty reinsurers, says credit rating agency

owen 1

News Analysis

MGA-specific regulations should address ‘mixed picture’ in claims oversight

2025-09-15T12:00:00+01:00By Harriet Scott

’The more an MGA is given responsibility and accountability for claims outcomes, the better the decision making and the customer claims journey,’ says chief operating officer

claims form

News

Two‑thirds of brokers say communication technology is underused in claims – Direct Commercial

2025-09-10T13:00:00+01:00By Harriet Scott

’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director

complaints (3)

News

FOS data shows travel insurance complaints up 17%

2025-09-10T11:00:00+01:00By George McDade

‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder

Hugh Kennaway - CILA

News

Cila names new president and youngest ever deputy president

2025-09-10T09:00:00+01:00By Harriet Scott

’The Charter changes represent a significant evolution of the Institute,’ says executive director

GettyImages-2124072744

News

UK motorists face payout gap as write-offs outstrip insurance cover

2025-09-09T11:00:00+01:00By Harry McNeil

‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager

Screenshot 2025-09-04 144849

News Analysis

Ozempic confusion putting travel insurance at risk for thousands

2025-09-09T07:00:00+01:00By George McDade

‘This confusion isn’t academic, it has real consequences for millions of Britons purchasing travel and health insurance,’ says chief executive

carbon footprint

News

Verisk helping insurers gain insight into carbon footprint of claims

2025-09-05T12:00:00+01:00By Harriet Scott

’This assured model reflects our shared commitment to accelerating the transition to a low-carbon economy and will help to equip insurers in the UK with the tools they need to meet their sustainability goals,’ says director

expect delays

News

Tariff-linked supply chain disruptions ‘worse than Covid’, complicating business interruption

2025-09-05T07:00:00+01:00By Harriet Scott

’The problems that these businesses are now having to solve are ones of financial and economic assessment that interfere with the supply and demand curve, rather than ones of physical production and distribution capacity,’ says head

rollercoaster

News

Aviva catches ‘injured’ fraudster on reality TV show and riding rollercoaster

2025-09-03T11:00:00+01:00By George McDade

Aviva has revealed that it prevented £60m in fraudulent claims in the first half of 2025

GettyImages-2223544619

News

The biggest people moves this week

2025-08-29T12:00:00+01:00By Harry McNeil

Insurance Times rounds up the most significant appointments, promotions and leadership changes from 25 to 29 August 2025

womens rugby

News

Concussion claims cause headache for female rugby players – Horwich Farrelly

2025-08-28T10:09:00+01:00By Harriet Scott

‘Claims from male professional rugby players will be much more valuable and on the radar of insurers than women’s claims,’ says head of sports

All Claims articles

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