Analysis

Latest GI complaints data shows improvements – but redress and resolution delays increase

By 2025-05-22T07:00:00

Complaints (2)

Motor and transport insurance remains the most complained about business line in UKGI, according to the FCA, with complex claims and repair delays fuelling frustrations

Motor and transport insurance continues to be the most complained about business line in UK general insurance (UKGI), accounting for almost a third of all complaints over the course of the last five years.

That is according to analysis of FCA complaints data by market intelligence firm Insurance DataLab, published exclusively by Insurance Times.

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