AXA has appointed Kim Pearce as claims customer services director as part of its ongoing claims transformation programme.
Pearce will be responsible for the operational management of mass motor, mass property and lifestyle claims.
She was previously Allianz head of organisational management and has experience from various RSA senior roles.
AXA insurance claims director Chris Voller said: “Kim’s wealth of experience in customer service, senior operational management and transformation projects makes her ideally suited for this role.
“She will add significantly to the overall capability of the claims senior management team.”
AXA’s claims transformation programme aims to make the claims process easier and more digitalised for the broker and the customer.