Backchat just loves reading about the top-quality service standards insurers can offer. He especially liked this one he read in a paper recently.

The Abbey National recently advised Avon Insurance of the death of policyholder John Briggs, so Avon wrote to Mr Briggs, offering condolences on his demise. That brings a whole new meaning to the phrase "Avon calling".


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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