Biba 2024
IT Interview
Phil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
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AI helping small brokers ‘punch above their weight’
’This isn’t about replacing individuals in organisations, it’s about generating more productivity,’ says chief executive
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How Zurich improved eTrading for brokers with enhanced communication
’It’s great to see the work of the team recognised by our broking partners,’ says head of SME
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‘Equilibrium’ between MGAs and insurers yet to be achieved – Pen Underwriting’s Tom Downey
Chief executive additionally believes that capacity into MGAs will become ‘almost like an investment vehicle trust’
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Biba 2024 in pictures
The photos are in from the 2024 Biba Conference – what were your highlights from the event?
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Biba 2024: Broker Insights set to launch AI product for brokers
’This product is the natural reverse of our insurer Propensity Lens,’ says chief executive
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RSA issues update on NIG integration process
Commercial lines managing director recognises ’there will be challenges’ despite being ’confident in the processes we have in place’
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Biba 2024: Brokers encouraged to use ‘test and learn’ approach with AI
’It’s important not to try and re-engineer all of the processes at once,’ says divisional director
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Biba 2024: Aviva keen to boost broker scheme partnerships and back niche MGAs
The insurer has previously ‘been reasonably light on’ building capacity relationships with brokers and MGAs, says portfolio director
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Best of Biba backchats 2024
What happened at the Biba Conference 2024? Find out what delegates and the Insurance Times team got up to – you heard it here first…
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Biba 2024: Intermediaries must deliver clarity if they want to sell up
Broker M&A is complex and administrative discrepancies must be ironed out if deals are to complete, says partner
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Biba 2024: FCA admits it ‘can do better’ at explaining intentions
’Our approach is designed to raise transparency about what we are investigating,’ says regulator’s chief operating officer
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Biba 2024: Hybrid working impacting service levels
’It has now become easy to say no to coming into the office and letting that phone ring,’ says chief executive
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Biba 2024: Blueprint Two ‘doesn’t seem to be going very well in delivery terms’
Chief executive is ‘very cynical’ and ‘worried’ about the plan’s delivery timeline
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Biba 2024: Insurance software provider announces UK launch
’Our software is to help brokers work more efficiently,’ says founder
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Biba 2024: Trudgill highlights ‘significant concern’ over protection gap
’It is vital we close this protection gap,’ says chief executive
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Biba 2024: F1 race winner tells delegates to trust data and own up to mistakes
The driver spoke to brokers, insurers and MGAs during the final panel of the Biba Conference
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Biba 2024 Video: Tim Larke reflects on second day
On the second day of Biba 2024, James Hallam Limited’s head of personal and commercial sat down with deputy editor Yiannis Kotoulas to chat through his conference highlights
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Biba 2024: Catch up on day two
Insurance Times rounds up the biggest stories from day two of Biba’s conference
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Biba 2024 Video: Stuart Reid talks first day highlights
On the first day of Biba 2024, the Partners& chairman sat down with deputy editor Yiannis Kotoulas to chat through his conference highlights
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