A report published by the Trades Union Congress (TUC) on working conditions in call centres around the UK has forced the insurance industry to take stock of its employment practices.

The report rev ...

A report published by the Trades Union Congress (TUC) on working conditions in call centres around the UK has forced the insurance industry to take stock of its employment practices.

The report revealed problems such as staff having just three seconds between calls, monitored trips to the lavatory and insufficient breaks during the day.

As a result of the report, a Call Centres Workers Campaign hotline was set up by the TUC to allow employees to air their views.

Complaints have been flooding it, with the hotline taking 400 calls in its first week alone.