The collection of policy application information is an essential part of e-commerce for the insurance sector, according to a leading player in the development of internet trading tools for the financial services sector.

"Virtually no other industry matches the one-to-one ratio between sales and support staff found in the sector," said Hogg Robinson operations director Peter Catt.

Speaking at a recent seminar on the e-commerce revolution, he added: "To maintain profitability, IFA organisations need to either increase the number of consultants employed without increasing administration costs or they must drastically reduce the number of administrators."


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.