Docucorp plans to launch a free service to help the industry meet the FSA's Treat Customers Fairly (TCF) standards.
The company said the service would enable firms to compare preparations for FSA inspections with industry best practice.
The company said that one of the most concerning aspects of the regulation was the uncertainty surrounding what firms should do to achieve a standard of fair treatment.
The service will offer a benchmarking study focused on the customer communication aspect of treating customers fairly.
Information gathered from research into the field will be used to launch “TCF communications health check” which, it said, would enable firms to take “practical steps” to meet FSA standards.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
