They were playing musical rooms at the reception of the Europa Hotel during the Biba conference. When the Chartered Insurance Institute team arrived shortly after lunch on Thursday, they were told their rooms weren't ready. And by 5pm, the four of them were forced to cram desperately into one bathroom to get themselves ready for the opening of the conference.

ICL's Manjit Rana enjoyed a slightly happier ending on a previous trip to Belfast. When he arrived, he was told that he wasn't expected. But then suddenly the manager of the hotel appeared and offered him a suite. The service he received over the next few days was exemplary.

It turned out to be a case of mistaken identity, though. Apparently, another Mr Rana was interested in buying the hotel.