All Features articles – Page 49
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Features
Empowering claims handlers
Joe Pendle says that by using technology to process and manage claims, insurance companies can meet regulatory standards and train staff
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Features
Matrons carry on case management role
Deborah Edwards explores the government's community matrons initiative and its impact on the insurance sector
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Features
Advisers first, litigators last
The ABI wants to overhaul the personal injury claims system to slash legal costs but, as Andrew Holt discovered, the InterResolve company is a step ahead
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Features
Service without a smile
Andrew Holt says poor service levels have become associated with offshore call centres, but now the problem seems to be closer to home
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Features
Proportionate thinking
Charles Maddocks says FSA rules are prescriptive but only in certain areas, which leaves a lot of freedom to interpret the other rules
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Features
Electronic dreams
Andrew Holt says a survey of Lloyd's firms suggests the future of the market is in its own hands - it can modernise or decline
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Features
Next generation brokers
The insurance industry is changing and today's most prominent influencers will eventually move on or retire. So who will be responsible for the future development of this market? Insurance Times presents some of those tipped for success in conjunction with Finsure and QBE
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Features
Plant breakdown
Most firms plan to cope with a major disaster but what if a key item of plant fails, shutting down the business?
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Features
Top 20 brokers East Anglia
Insurance Times, together with sponsors QBE and Close Premium Finance, analysed the performance of brokers in East Anglia to determine which company is the bestHarder, faster and smarter in East Anglia
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Features
Whose money is it?
Test your knowledge of handling client money, says Julian Hall of AXA Insurance
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Features
Money matters
Brokers claim they are compliant with the FSA's client money rules, according to a survey by Insurance Times. Yet the FSA says otherwise.
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Features
Striking a blow for justice
Andrew Hunn looks at current law and the advantages in pursuing suspected fraudulent claims through the court
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Features
Youthful attraction
Nicky Amor says the traditional ways of in-house recruiting and training in the insurance industry have gone, but there is help at hand
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Features
The worth of workers
Glenn Thomas says the key to recruiting and retaining good staff lies in creating a high quality benefits portfolio
