Markerstudy, LV=, Ageas, NFU Mutual and Tesco have all waived excess on claims from the fire in Liverpool on New Year’s Eve

Five companies have acted in the aftermath of the car park fire in Liverpool on New Year’s Eve by waiving all excesses on claims related to the incident.

Markerstudy, LV=, Ageas, NFU and Tesco have all made the decision to “help customers”.

On 31 December 2017, a fire broke out at the multi-storey car park structure next to the ECHO Arena in Liverpool. All cars inside the complex were destroyed. Approximately 1,400 cars were inside at the time.

No one was injured and horses were safely evacuated.

On Wednesday (3 January), the ABI predicted that claims were likely to reach up to £20m.

Steve Stone, group head of motor underwriting for Markerstudy said:

”This is a devastating incident involving a large number of people so we felt that it was important to demonstrate our support.”

Stone was unable to give a prediction of how much is going to be waived as claims from the incident are still coming in.

 ”This was discussed with our partners and we mutually agreed that, ethically, this was the right course of action to demonstrate our support to our policyholders.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.