Fraudster caught out by appearance on Jeremy Kyle show
’It was astounding that she told medical professionals she could not walk unaided, but then appeared on national television doing just that,’ says detective constable
Insurance warning issued as value of lab grown diamonds plummet
’This is a challenge for the insurance industry,’ says head of bespoke insurance
Flood damage reported to insurer after storm nears £10m
’As a nation, we need to become more resilient to extreme weather events,’ says head
NFU Mutual announces first head of commercial
’Driving profitable growth through an enhanced commercial proposition is crucial to NFU Mutual’s long-term strategy,’ says head of propositions
Insurance Times Awards 2023: Customer Champion of the Year – Insurer finalists announced
Five firms are competing to win the Customer Champion of the Year (Insurer) award at this year’s Insurance Times Awards
Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers
Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.
How is the industry faring six months on from Consumer Duty implementation?
Half a year on from the landmark regulation coming into force, Insurance DataLab takes a look at its impacts on the sector
Majority of consumers still lack awareness over ‘persistent threat’ of ghost brokers
Some ’99% of customers wouldn’t understand what a ghost broker is,’ says counter-fraud expert
Ghost broking poses ‘massive’ reputational risk to insurance sector
‘Doing more of the same’ isn’t working to tackle the issue, says head of counter fraud
Complaints fall post-pandemic, but how is the industry really faring?
Insurance DataLab picks out the choice complaints data to explore where insurers are succeeding and where they can target improvements
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