NFU Mutual Analysis
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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News AnalysisTechTalk: Climate change focused insurtechs support insurers to ‘insure the uninsurable’
Industry needs to ’adopt new technologies to future forecast’ because developing climate change risks are ’harder to insure as you can’t rely on historical data’, says senior manager
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News AnalysisHow is the industry faring six months on from Consumer Duty implementation?
Half a year on from the landmark regulation coming into force, Insurance DataLab takes a look at its impacts on the sector
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News AnalysisMajority of consumers still lack awareness over ‘persistent threat’ of ghost brokers
Some ’99% of customers wouldn’t understand what a ghost broker is,’ says counter-fraud expert
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News AnalysisGhost broking poses ‘massive’ reputational risk to insurance sector
‘Doing more of the same’ isn’t working to tackle the issue, says head of counter fraud
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AnalysisComplaints fall post-pandemic, but how is the industry really faring?
Insurance DataLab picks out the choice complaints data to explore where insurers are succeeding and where they can target improvements
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AnalysisWhich firms are leading the way on customer experience?
Insurance DataLab takes a deep dive into the customer experience provided by personal lines insurers and brokers – which organisations have excelled across the analysis’ four service metrics?
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Analysis‘Significant spike’ in tool theft claims poses fraud risk
With ‘the value of these individual claims getting higher’, insurance fraud experts must be alive to cost of living linked inflated claims from end customers and tradespeople
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AnalysisInsurance sector rallies around Ukraine
Insurance Times rounds up how the UK insurance industry has responded so far to the ongoing conflict
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AnalysisBriefing: LV= private equity takeover failed … good, we need mutuals
The UK needs a good mix of mutual organisations to service customers - it cannot always be about the money
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AnalysisWhy Aviva and Ageas are insurers of the year
After being crowned at this year’s Insurance Times Awards, data insight service Insurance DataLab explores the figures behind Aviva and Ageas’ successes in 2021
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FeaturesTop insurers and brokers for customer experience revealed
While motor insurers battle it out for first place when it comes to customer experience, Insurance DataLab showcases the impact of poor complaints handling on CX, analysing whether brokers or insurers have the upper hand statistically
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NewsInsurer court win against man who used McKenzie Friend in PI claim
Premium content: Despite original solicitors withdrawing claimant pursued case, first through a McKenzie Friend, then later by solicitors
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Online onlyNFU Mutual unveils large Ogden rate hit
Premium content: Ogden rate hit eats into NFU Mutual underwriting profit
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NewsAnalysis: Most recommended insurer rankings revealed
Premium content: The most recommended insurer rankings show traditional insurers being supplanted by new players
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NewsThe Insurance Times Top 50 Insurers 2015
The definitive listing of the 2015 Top 50 Insurers has now been released. Who is up and who is down? And who has made their presence felt for the first time?
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AgendaAnalysis: NFU steals ‘most loved’ crown from John Lewis
NFU Mutual tops consumer satisfaction table for both home and motor insurance
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Online onlyWho is the UK's favourite insurer?
RSA is the most improved motor insurer in customer satisfaction survey, while RAC is biggest faller
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Online onlyThe Knowledge: Avoiding underinsurance in a buyer’s market
As an improving economy encourages SMEs and homeowners to buy more insurance, they can demand better terms, such as the waiving of condition of average clauses
