Analysis

Complaints fall post-pandemic, but how is the industry really faring?

By 2022-09-27T11:10:00

complaints

Insurance DataLab picks out the choice complaints data to explore where insurers are succeeding and where they can target improvements

The insurance industry has emerged from a Covid-19-inspired surge in complaints, with the latest figures from the Financial Ombudsman Service (FOS) revealing a return to pre-pandemic complaints volumes.

This is according to Insurance DataLab’s latest analysis of ombudsman complaints figures, published exclusively by Insurance Times.

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