Analysis

How is the industry faring six months on from Consumer Duty implementation?

By 2024-01-29T08:00:00

financial regulation consumer duty

Half a year on from the landmark regulation coming into force, Insurance DataLab takes a look at its impacts on the sector

It has been six months since Consumer Duty came into effect, but what impact have the new regulations had on the industry? And are consumers getting the better outcomes the FCA hoped the new rules would deliver?

Sadly, the latest research from Insurance DataLab points towards a slight decline in customer experience over the last year.

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