Analysis

How is the industry faring ahead of the FCA’s Consumer Duty implementation?

By Matt Scott 2023-01-24T10:13:00

complaints (4)

Insurance DataLab provides exclusive analysis of the Financial Ombudsman Service’s most recent complaints data to see how prepared the industry is for the FCA’s Consumer Duty this July

The volume of insurance complaints being referred to the Financial Ombudsman Service (FOS) is rising – now, complaints at the FOS are higher than the levels experienced immediately prior to the Covid-19 pandemic taking hold, according to the latest analysis from benchmarking platform Insurance DataLab.

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