LV=, RSA and Hiscox among the winners at the third annual awards

Ageas’s Duncan Ross has taken the Outstanding Insurer Claims Individual of the Year award at tonight’s Insurance Times UK Claims Excellence Awards.

Held at Madame Tussauds in London, the awards highlight the commitment of individuals, teams and companies that deliver at the highest level in the claims sector.

Also among the top winners was Hamilton Leigh claims executive Carina Garner, who picked up the Outstanding Broker Claims Individual of the Year – Commercial Lines award.

LV= scooped three of the 10 awards for Motor Claims Initiative of the Year and Claims Technology Initiative of the Year.

Introducing the evening, Insurance Times publishing director Shân Millie said: “This is our third year and, once again, the quantity and quality of entries has been astounding. Looking around this room, it’s clear that the Claims Excellence Awards have earned their place on your priority list again this year.”

Commenting on the UK claims industry, Insurance Times executive editor Saxon East said: “The rise in motor bodily injury claims, in addition to the surge of claims amid the economic downturn, has really focused the minds of insurance companies on the importance of a strong claims department.

“Insurers know that a high-quality claims handling department is key to winning the hearts and minds of brokers and customers,” he said.

The full list of winners and highly commended finalists from the awards are below.

Click here to see the social photos from the evening.

 

Motor Claims Initiative of the Year (sponsored by Parabis Solutions)

Winner: LV= causation team Initiative

AIG ProActive initiative

Nationwide Accident Repair services claims handling improvement initiative

Ageas Solution Centres Initiative 2012

 

Outstanding Claims Management Team of the Year

Winner: QuestGates   

OSG - Outsource Services Group  

Keoghs   

WNS Assistance  

Auto Legal Protection Services (ALPS)  

Evander  

Winn Assist  

 

Fraud Prevention Initiative of the Year

Winner: LV= - The commercial motor trade ghost broking initiative [MID]

Allianz Insurance - Plugging the Gap 

VFM services - Launch of a dual training initiative

 

Claims Training Initiative of the Year

Winner: RSA, for Claims TechTrack Development Programmes

DAS Legal Expenses Insurance Company for Pride

LV= for the ‘Be Loved’ initiative

RSA for the LAS claims improvement training programme

LV= for the ClaimCenter technology platform

 

Outstanding Insurer Claims Individual of the Year

Winner: Duncan Ross, motor claims team lead at Ageas

Lisa Kerry, property claims manager at Hiscox

Steve Goodbold, executive claims manager at Zurich

 

Customer Care Initiative of the Year

Winner: NDML - Club Insure

AIG - A&H concierge claims service

Sterling Insurance - driving claims to settlement  

LV= - adverse weather response  

Jubilee Managing Agency - the creditor claimant support programme

 

Outstanding Insurer Claims Team of the Year

Winner: Hiscox - UK personal lines (household) claims team

Highly commended: Sterling Insurance - property and liability claims team

AIG - complex casualty claims focused team

LV= - claims crime prevention team

AXA - commercial claims team

 

Claims Technology Initiative of the Year

Winner: LV= ClaimCenter motor claims platform

Zurich Insurance - Home and Motor Claims App

BLD Group - The Parser system

 

Outstanding Broker Claims Individual of the Year – Commercial Lines (sponsored by Liberty Mutual)

Winner: Carina Garner, claims executive, Hamilton Leigh  

Jody Thirkell, claims director, Romero 

Sue Williams, claims executive, Griffiths & Armour  

 

Outstanding Broker Claims Team of the Year (sponsored by Sterling Insurance)

Winner: Animal Friends Insurance

Centor Insurance & Risk Management  

Cooke & Mason

Giles Insurance brokers business assist team

Cadogan Keelan Westall & Keelan Westall  

Romero Insurance Brokers