LV=, RSA and Hiscox among the winners at the third annual awards
Ageas’s Duncan Ross has taken the Outstanding Insurer Claims Individual of the Year award at tonight’s Insurance Times UK Claims Excellence Awards.
Held at Madame Tussauds in London, the awards highlight the commitment of individuals, teams and companies that deliver at the highest level in the claims sector.
Also among the top winners was Hamilton Leigh claims executive Carina Garner, who picked up the Outstanding Broker Claims Individual of the Year – Commercial Lines award.
LV= scooped three of the 10 awards for Motor Claims Initiative of the Year and Claims Technology Initiative of the Year.
Introducing the evening, Insurance Times publishing director Shân Millie said: “This is our third year and, once again, the quantity and quality of entries has been astounding. Looking around this room, it’s clear that the Claims Excellence Awards have earned their place on your priority list again this year.”
Commenting on the UK claims industry, Insurance Times executive editor Saxon East said: “The rise in motor bodily injury claims, in addition to the surge of claims amid the economic downturn, has really focused the minds of insurance companies on the importance of a strong claims department.
“Insurers know that a high-quality claims handling department is key to winning the hearts and minds of brokers and customers,” he said.
The full list of winners and highly commended finalists from the awards are below.
Motor Claims Initiative of the Year (sponsored by Parabis Solutions)
Winner: LV= causation team Initiative
AIG ProActive initiative
Nationwide Accident Repair services claims handling improvement initiative
Ageas Solution Centres Initiative 2012
Outstanding Claims Management Team of the Year
OSG - Outsource Services Group
Auto Legal Protection Services (ALPS)
Fraud Prevention Initiative of the Year
Winner: LV= - The commercial motor trade ghost broking initiative [MID]
Allianz Insurance - Plugging the Gap
VFM services - Launch of a dual training initiative
Claims Training Initiative of the Year
Winner: RSA, for Claims TechTrack Development Programmes
DAS Legal Expenses Insurance Company for Pride
LV= for the ‘Be Loved’ initiative
RSA for the LAS claims improvement training programme
LV= for the ClaimCenter technology platform
Outstanding Insurer Claims Individual of the Year
Winner: Duncan Ross, motor claims team lead at Ageas
Lisa Kerry, property claims manager at Hiscox
Steve Goodbold, executive claims manager at Zurich
Customer Care Initiative of the Year
Winner: NDML - Club Insure
AIG - A&H concierge claims service
Sterling Insurance - driving claims to settlement
LV= - adverse weather response
Jubilee Managing Agency - the creditor claimant support programme
Outstanding Insurer Claims Team of the Year
Winner: Hiscox - UK personal lines (household) claims team
Highly commended: Sterling Insurance - property and liability claims team
AIG - complex casualty claims focused team
LV= - claims crime prevention team
AXA - commercial claims team
Claims Technology Initiative of the Year
Winner: LV= ClaimCenter motor claims platform
Zurich Insurance - Home and Motor Claims App
BLD Group - The Parser system
Outstanding Broker Claims Individual of the Year – Commercial Lines (sponsored by Liberty Mutual)
Winner: Carina Garner, claims executive, Hamilton Leigh
Jody Thirkell, claims director, Romero
Sue Williams, claims executive, Griffiths & Armour
Outstanding Broker Claims Team of the Year (sponsored by Sterling Insurance)
Winner: Animal Friends Insurance
Centor Insurance & Risk Management
Cooke & Mason
Giles Insurance brokers business assist team
Cadogan Keelan Westall & Keelan Westall
Romero Insurance Brokers