Insurer Interviews – Page 3
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IT InterviewGeoff Carter: How scale, strategy and a ‘barbell approach’ to underwriting is keeping Sabre so profitable
’We won’t ever be the biggest, but we do want to be the most profitable,’ says chief executive
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IT InterviewSarah Willoughby: Ecclesiastical ‘on track’ to achieve art and private client growth target
An important driver in delivering consistent year-on-year gross written premium growth is providing quality service and education opportunities for brokers, says art and private client business director
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IT InterviewSerge Raffard: Allianz Personal sees ‘huge opportunity’ in broker relationships
The ‘Frenchie’ leading Allianz’s personal lines business is excited by the ‘competitiveness’ of the UK market and the ability to action change quickly
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NewsAviva refuses to be complacent on eTrading service following record report result
The insurer believes that its eTrading evolution is ‘not a one and done’ project, which is why it boasts the highest five star score from broker partner research for the sixth consecutive year
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News AnalysisZurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
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IT InterviewTara Foley: Axa UK and Ireland strives to be the ‘go-to place for talent in the industry’
Alongside a focus on organic growth and technology, the insurer’s medium-term strategy sees it bid to become a ‘destination workplace’
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IT InterviewRichard Coleman: Ecclesiastical’s charitable focus creates ‘amazing story’ for broker partners
The insurer’s ‘hugely attractive’ charitable purpose has additionally supported recruitment, says UK managing director
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IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
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IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
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IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
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IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
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IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
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IT InterviewAlan Houston: RSA’s ‘non-negotiable’ position as brokers ‘cry out’ for improved service
’We need to make sure that through a period of change, we do not become internally focused,’ says strategic sales and accounts director
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IT InterviewNick Line: Markel arming underwriters with ‘right training and support’ to address exposed classes
Markel International’s chief underwriting officer underscores the ‘pivotal’ role of education and digital skills in empowering underwriters to navigate complex risk landscapes
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IT InterviewMike Reid: Sompo enters ‘growth mode’ with ‘a focus on the UK’
Despite being ‘a relatively young business in the UK’, the global insurer and its staff want ‘to be seen as experts in what we do’, says chief underwriting officer
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IT InterviewSonya Bryson: RSA seeking to ‘take home the crown’ with NIG integration
’We want RSA to more than the sum of its parts and, with no personal lines distraction, the focus is clear,’ says new commercial lines managing director
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News AnalysisSteve Bashford: Arch’s strategy is bringing ‘London expertise to the regions’
’Our message is that we deal with brokers the way they want – we’re not going to force anybody to take an optimised trading route irrespective of premium size,’ says chief executive for UK regions
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IT InterviewTim Bailey: ‘Attracting and retaining talent’ vital to Zurich’s success
Since taking the helm, nurturing a pipeline of diverse talent has been one of the main priorities for Zurich’s chief executive
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IT InterviewOwen Morris: Aviva’s personal lines growth is centred on being consistent, not ‘flashy’
Personal lines managing director is ‘fairly ambitious’ for 2024 and will be vigilant for ‘exciting opportunities’ around new products
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IT InterviewJason Storah: Brokers are ‘fundamentally important’ to Aviva
Although new UKGI boss didn’t expect to move away from his Canadian business leadership, he swiftly recognised the ‘really big opportunities’ present in the UK market
