Insurer Interviews – Page 6
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IT InterviewBrokers ‘play a massive part’ in HNW as clients ‘cannot get advice and knowledge with technology’
Ecclesiastical’s art and private client business director says underinsurance is still ‘prevalent’, so empowering broker partners to have informed conversations with clients is paramount
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IT Interview‘There are definitely issues’ with getting claimants to use the OIC portal – Axa
The fluctuating coronavirus landscape has created an ‘artificial environment’, making long-term motor claims trends difficult to pinpoint, says UK retail boss
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IT InterviewGareth Hemming: Aviva keen to be ‘very present’ as lockdown lifts
The insurer’s chief distribution officer outlines his plans, including supporting banks with data and growing business within the regional market
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IT InterviewTara Foley: Axa to take ‘test and learn approach’ to hybrid working post-pandemic
Insurance firms will ‘struggle in the war for talent’ if they are unable to get the balance right for their workforce between home and office working, says UK retail boss
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IT InterviewAxa’s UK retail business unveils refreshed digitisation-driven strategy
Axa appointed a new chief executive for its UK retail business at the end of last year – Insurance Times catches up with the new hire to find out her plans for the portfolio and why brokers are core to her strategy
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IT InterviewBrokers are the ‘absolute cornerstone’ of Aviva’s distribution strategy
UKGI boss emphasises that brokers are ‘hugely important’ to the insurer as it records 16% year-on-year commercial lines growth and ‘highest gross written premium sales in the last decade’ during 2021’s H1
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IT InterviewTim Bailey: ‘Consistent investment’ in efficiency and service has driven Zurich’s H1 success
UK chief executive adds that broker partnerships ‘have been working exceptionally well for the first half of the year’
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IT InterviewBronek Masojada: ‘Getting the basics right’ is how industry will boost reputation post-BI test case
Paying outstanding BI claims remains one of the chief exec’s ‘personal priorities’ this year, however chairman adds that ‘appropriate pandemic exclusion terms’ are now in place for Hiscox’s BI book
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IT InterviewGeoff Carter: Sabre Insurance seeks to tackle ‘niche areas of motor’ with broker partners
The insurer’s chief executive says the firm is ‘all ears for any opportunities brokers might have’
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IT InterviewIncoming Hiscox chief executive Aki Hussain sees ‘opportunities everywhere’
Despite handing over the reins, Masojada confirms he won’t be completely exiting the insurance market come January 2022
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IT InterviewJohn Fowle: Time to focus on core relationships and ‘deliver on our promises’
Following Chaucer Group’s acquisition by China Re in 2018, now ‘is the time for growth’ says chief executive
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IT InterviewTara Parchment: HNW expertise and advice is ‘irreplaceable by technology’
Building relationships and client trust in products will enable the ‘very best of the high net worth insurers to shine’
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IT InterviewScott Egan: There will be ‘no radical about-turns’ in RSA’s strategy following Intact takeover
Instead, RSA’s new owners will help the insurer ‘accelerate our plans’ around ‘outperformance’
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IT InterviewGavin Sewell: Honcho keen to create ’plumbing’ for multi-car propositions
The reverse auction marketplace also has plans to focus on partnerships this year
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IT InterviewCar insurance needs to adapt for ‘changing marketplace for the future’ – LV=GI
Insurers will have to adapt to bring ‘value’ to the consumer beyond insurance, says insurer managing director
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IT InterviewLucinda Charles-Jones: Doing the ‘right thing’ for employees will benefit customers too
‘Smart working’ will be as ‘transformative in the future of work’ as the introduction of computers
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IT InterviewEd Gaze: 2020 a ‘good year’ for Lloyd’s Lab, 2021 to be ‘much of the same’
Lloyd’s Lab is also making ‘subtle tweaks’ to its selection process to widen its net
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IT InterviewSemi-autonomous vehicles are ‘good news’ for claims exposure
However, data from motor manufacturers must be shared with the insurance industry to support premium and liability calculations
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IT InterviewDavid Williams: ALKS cannot be considered automated or ‘we’ll see deaths’
The insurer is ‘quite nervous’ about the government communications and customer perception surrounding automated lane keeping system technology
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FeaturesJessie Burrows: ‘In a fast-changing world, doing nothing is a very dangerous strategy’
Embracing self-serve in the insurance industry will be essential moving forward
