Online retailer has already had £11.8m payment

Online retailer Ocado expects full compensation from insurers, after revealing today that a factory fire cost it £110m.

Ocado suffered a major fire in February that ripped through its distribution centre in Andover. 

fire factor

The factory fire in Andover left the hi-tech warehouse badly damaged

It revealed today a headline loss of £143m on sales revenue of £882m in the six months to 2 June, affected negatively by more than £100m of one-off costs relating to the fire that gutted the hi-tech robotic warehouse. 

Property insurance specialist FM Global has been named as one of the main insurers for the online grocer. 

Finance chief Duncan Tatton-Brown expects all the fire-related losses to be covered by insurance over time, reported as exceptional income.

An investigation by Hampshire Fire and Rescue Service and its insurers concluded the electrical fault caused a robot to catch fire.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.