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Claims performance comes into sharper focus as brokers seek placement certainty
Opinion: Is there an optimal size for a retail insurance broker?
Briefing: Duty of disclosure headache must be simplified to battle misunderstandings
Standout schemes deliver strong six-monthly earnings, but new business sees mixed momentum
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Aviva makes acquisition to strengthen disaster recovery and restoration services
’Bringing the two organisations together supports a more seamless end to end property claims experience and helps us respond quickly when customers need us most,’ says chief claims officer
Aviva’s Future Leaders Programme has promoted nearly a third of broking talent
‘Artificial intelligence is a lot more important now than it was seven years ago so that’ll be an area of focus that we ramp up for 2027,’ says broker propositions lead
Peach appoints ex-Applied head as new distribution manager
’Our broker relationships are essential to what we do, so his role in enhancing broker engagement, expanding partnerships and ensuring alignment between underwriting appetite and market demand is invaluable,’ says director of commercial
Motor premiums stable in Q1 2026 despite cost of repairs increasing
’The sustained high costs of repairs continue to be a concern,’ says director
Covéa makes two personal lines leadership appointments
’It is an exciting time for the personal lines team and Covéa more broadly, as the business continues to build on the trust it has with brokers,’ says insurer
BYD inks embedded insurance deal with insurtech
’Through this partnership, customers will have easier access to motor insurance embedded seamlessly into their car purchase journey,’ says executive vice president
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Top 50 Insurers 2024
The definitive ranking of the UK’s top general insurers for 2024 – but where has your firm placed?
Read the report
Top 50 Insurers 2023
The definitive ranking of the UK’s top general insurers for 2023 – but where has your firm placed?
Read the report
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
Claims performance comes into sharper focus as brokers seek placement certainty
A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?
Briefing: Placement is becoming a balancing act for brokers
The underinsurance divide that’s splitting the country
Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?
How insurance is helping prevent own goals at 2026’s World Cup
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
Motor brokers turn tide on customer losses to insurers
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive
EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets
Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
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