Interviews – Page 4
-
IT InterviewGeoff Carter: How scale, strategy and a ‘barbell approach’ to underwriting is keeping Sabre so profitable
’We won’t ever be the biggest, but we do want to be the most profitable,’ says chief executive
-
IT InterviewSarah Willoughby: Ecclesiastical ‘on track’ to achieve art and private client growth target
An important driver in delivering consistent year-on-year gross written premium growth is providing quality service and education opportunities for brokers, says art and private client business director
-
IT InterviewSerge Raffard: Allianz Personal sees ‘huge opportunity’ in broker relationships
The ‘Frenchie’ leading Allianz’s personal lines business is excited by the ‘competitiveness’ of the UK market and the ability to action change quickly
-
NewsAviva refuses to be complacent on eTrading service following record report result
The insurer believes that its eTrading evolution is ‘not a one and done’ project, which is why it boasts the highest five star score from broker partner research for the sixth consecutive year
-
News AnalysisZurich UK promises brokers direct interaction with underwriters rather than ‘a robot’
Head of SME trading says insurer’s ’SME underwriters are empowered to make underwriting decisions in the moment’
-
IT InterviewTara Foley: Axa UK and Ireland strives to be the ‘go-to place for talent in the industry’
Alongside a focus on organic growth and technology, the insurer’s medium-term strategy sees it bid to become a ‘destination workplace’
-
IT InterviewRichard Coleman: Ecclesiastical’s charitable focus creates ‘amazing story’ for broker partners
The insurer’s ‘hugely attractive’ charitable purpose has additionally supported recruitment, says UK managing director
-
IT InterviewDuncan Pritchard: MGA model’s power allows for a ‘nimble’ response
’Covid gave MGAs an opportunity to showcase themselves,’ says founder and managing director
-
IT InterviewQ&A: Delegated claims admin teams help alleviate regulation and inflation pressures
Richard Fleming, technical claims controller at loss adjusting business Woodgate and Clark, talks through the role and key focuses of delegated claims administration teams
-
IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
-
IT InterviewEddie Longworth: Claims Champion award has boosted momentum around AI code of conduct
Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition
-
IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
-
IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
-
IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
-
IT InterviewPhil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
-
IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
-
IT InterviewTom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’
Chief executive strives for MGA to be ‘magic in the middle’ between capacity partners and brokers as it looks to hit £1bn GWP by year-end
-
IT InterviewPeter Farrelly: Sector must seek talent from ‘unorthodox’ sources
’We can’t rewind the clock – we have to try to close the [talent] gap by accelerating development and looking at new talent pools,’ says UK chief operating officer
-
IT InterviewJames Daley: Industry must increase consumer trust to avoid political intervention
Following the implementation of fair value and Consumer Duty, managing director believes ‘commission levels and claims ratios will be the next areas of focus for the regulator’
-
IT InterviewPaul Williams: Ripe Insurance is ‘sticking to its knitting’ amid M&A expansion
’There’s lots of noise around technology but it all comes back to whether you are able to offer customers something that they perceive as giving real value,’ says chief executive
