Analysis

James Daley: Industry must increase consumer trust to avoid political intervention

By 2024-05-28T07:00:00

trust (2)

Following the implementation of fair value and Consumer Duty, managing director believes ‘commission levels and claims ratios will be the next areas of focus for the regulator’

The insurance industry needs to brace itself for the threat of renewed political scrutiny as it continues to embed the Consumer Duty regulation, according to James Daley, managing director of research foundation Fairer Finance.

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